Term and Conditions

2.1 Account Registration

When creating an account, you must provide accurate information and maintain its confidentiality. You’re responsible for all activities under your account.

2.2 Prohibited Conduct

You agree not to:

• Use our site for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Upload malicious software or spam
• Misrepresent your identity or order information
• Resell our products without authorization

2.3 Age Requirement

You must be at least 18 years old or have parental consent to make purchases.

3.1 Product Descriptions

We strive for accuracy in product descriptions, images, and pricing. However, slight variations may occur. Contact us at [email protected] with any questions before ordering.

3.2 Product Availability

All items are subject to availability. We may cancel orders for unavailable products and notify you promptly.

3.3 Special Order Items

Custom-made bridlework and saddlery items cannot be returned unless defective.

3.4 Health Products

Digestive supplements, first aid items, and health products cannot be returned once opened due to hygiene regulations.

4.1 Order Process

Your order represents an offer to purchase. We confirm acceptance when we ship your items.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We don’t store full credit card details.

4.3 Pricing

Prices are in USD. International customers may incur additional customs fees or taxes.

4.4 Order Changes

Contact us immediately if you need to modify an order. Changes may not be possible once processing begins.

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays).

5.2 Shipping Options

Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)

Free Shipping: Orders over $50 via EMS (15-25 business days after shipment)

5.3 International Orders

We ship worldwide except certain Asian and remote regions. Delivery times vary by destination.

5.4 Delivery Issues

Report non-delivery within 30 days of shipment. We’ll assist with carrier investigations.

6.1 Return Policy

We accept returns within 15 days of delivery for unused items in original condition with all tags and packaging.

6.2 Non-Returnable Items

The following cannot be returned:

• Opened/used bandages & leg wraps
• Opened first aid products
• Opened digestive supplements
• Installed electric fencing
• Personalized/custom items

6.3 Return Process

1. Email [email protected] within 15 days
2. Include order number and return reason
3. Wait for return authorization
4. Ship to: Saddle Store Returns, 959 Farland Street, Chicago, US 60637

6.4 Refunds

Refunds are issued within 5-7 business days after we receive and inspect returns. Original shipping fees are non-refundable.

6.5 Damaged/Incorrect Items

Contact us immediately with photos. We’ll arrange replacements or refunds.

All content on our site (logos, text, images) is our property or licensed to us. You may not reproduce, distribute, or create derivative works without permission.

8.1 Product Use

You’re responsible for proper use of equestrian equipment. We’re not liable for injuries from improper use.

8.2 Website Availability

We strive for uninterrupted access but aren’t liable for temporary outages.

8.3 Third-Party Links

We’re not responsible for content on linked external sites.

8.4 Maximum Liability

Our total liability is limited to your order amount.

Your privacy is important. See our separate Privacy Policy for details on data collection and use.

We may update these terms periodically. Continued use after changes constitutes acceptance.

These terms are governed by Illinois law. Disputes will be resolved in Chicago courts.

For questions about these Terms:

Email: [email protected]

Mail: Saddle Store, 959 Farland Street, Chicago, US 60637