At Saddle Store, we’re committed to delivering premium equestrian equipment and pet supplies to our global community of riders and animal lovers. Our transparent shipping and returns policies ensure you can shop with confidence.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Recommended for time-sensitive orders

Free Shipping: Available on orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Economical option for non-urgent deliveries

International Shipping

We ship worldwide (excluding some Asian and remote regions). International customers may be responsible for customs duties or taxes upon delivery.

Returns & Exchanges

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible:

  • Items must be unused, in original condition with all tags attached
  • Products must be in their original packaging with protective coverings intact
  • Proof of purchase (order number) is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Bandages & Leg Wraps (opened or used)
  • First Aid products (opened or used)
  • Digestive & Gastro supplements (opened)
  • Electric Fencing components (installed or used)
  • Personalized or custom-made items from our Bridlework & Saddlery collection

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email [email protected] within 15 days of receiving your order with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Your full name and contact information
  • Product details (name, quantity)
  • Reason for return/exchange

Step 2: Receive Authorization

Our team will respond within 2 business days with:

  • Return authorization number
  • Region-specific shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Package items securely in original packaging with all accessories. Ship to:

Saddle Store Returns
959 Farland Street
Chicago, US 60637

Refund Process

After we receive and inspect your return:

  • Timing: 5-7 business days after processing
  • Method: Original payment (Visa, MasterCard, JCB, PayPal)
  • Note: Original shipping fees are non-refundable

Exchange Process

  • We’ll ship your replacement after receiving the original item
  • Price differences will be charged/refunded as needed
  • Standard shipping rates apply for new shipments

Damaged or Incorrect Items

Contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund at no additional cost.

International Returns

For our global customers:

  • You may be responsible for return shipping costs and customs fees
  • We recommend using a trackable shipping service
  • Refunds are processed in USD (exchange rates may vary)

Our Commitment to You

At Saddle Store, we take pride in serving the equestrian community with premium tack, horse care essentials, and quality pet supplies. Our policies reflect our dedication to your complete satisfaction while maintaining the highest standards for health and safety in our industry.

For any questions about shipping or returns, don’t hesitate to contact our team. We’re here to ensure every purchase meets your expectations for quality equestrian and pet products.

Ride on,
The Saddle Store Team