Welcome to Saddle Store’s FAQ page! We’ve compiled answers to the most common questions about our equestrian products and services. Whether you’re a competitive rider, stable manager, or pet owner, you’ll find helpful information below about our premium horse tack, rider apparel, and pet supplies.

About Our Products

What types of products does Saddle Store specialize in?
We specialize in premium equestrian equipment including bridles, saddlery, riding apparel, horse health products, and protective gear. We also carry a selection of high-quality pet supplies for dog owners who share our passion for animal care.
Are your products suitable for competitive riders?
Absolutely! Many of our customers are competitive riders who rely on our competition wear, body protectors, and specialized tack. Our team includes experienced equestrians who carefully select products that meet professional standards.
Do you carry products for horse health and first aid?
Yes, we offer a comprehensive range of digestive supplements, bandages, leg wraps, and first aid supplies to keep your horse in top condition. Our health products are chosen with the same attention to quality as our tack.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. Having an account allows you to track orders, save your preferences, and checkout faster in the future.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to modify or cancel an order. Once your order has entered the shipping process, changes cannot be made.
What payment methods do you accept?
We accept all major payment methods: Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are securely processed.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods:
1. Standard Shipping (10-15 business days via DHL/FedEx) – $12.95 flat rate
2. Free Economy Shipping (15-25 business days via EMS) – Free on orders over $50
Do you ship worldwide?
We proudly serve customers globally, though some Asian and remote regions may have delivery restrictions. During checkout, our system will confirm if we can deliver to your location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For Standard Shipping (DHL/FedEx), you’ll get detailed tracking updates. Economy Shipping (EMS) includes basic tracking.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unused and in original condition with tags attached. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.
How long do refunds take to process?
Once we receive your return, refunds are processed within 3-5 business days to your original payment method. Please allow additional time for your bank or credit card company to post the refund.

Product Care & Advice

How should I care for my new leather tack?
We recommend regular cleaning with quality leather care products and proper storage away from extreme temperatures. Our Bridlework & Saddlery collection includes care instructions with each product.
Can you help me choose the right size for riding apparel?
Absolutely! Our Chicago-based team includes experienced riders who can offer sizing advice. Check product pages for size charts or email us at [email protected] with your measurements.
Do you offer product recommendations for specific riding disciplines?
Yes! Whether you’re into dressage, show jumping, or trail riding, our experts can suggest the bits, bridles, and protective gear best suited to your discipline. Contact us for personalized advice.

Still have questions? Our team of horse enthusiasts is always ready to help at [email protected]. From our Chicago headquarters to your stable, we’re committed to delivering quality equestrian products with the care and attention your horse deserves.

Ride on,
The Saddle Store Team